I understand your cancellation policy as follows – Once purchased, tickets cannot be refunded because your space is being guaranteed. In the result of a “no show”, your reservation will be redeemed with the exception of a medical emergency. 24-hour notification required for rescheduling. I understand that I may be contacted up to 1 hour prior by email or text in case of weather cancellations or departure time changes. Customers will be rescheduled or refunded if Sea Goddess Whale Watching cancels due to rough weather, safety concerns or unforeseen circumstances. Please contact us by email at email@example.com to reschedule or cancel.